Refund policy

Termination of contract and return

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1. Prior to concluding the Agreement, the user has the opportunity to review the Terms by clicking on the link located at the bottom of the initial station under "Terms of Purchase" (notice from Article 57, paragraph 1 of the Consumer Protection Act (Official Gazette, No. 41/2014 ), these Terms and the notice on the right of the user to unilaterally terminate the Agreement with the form for unilateral termination of the Agreement referred to in Article 61, paragraphs 1 and 2 of the Consumer Protection Act.)
2. The User may unilaterally terminate the Contract within 14 (fourteen) days from the delivery of the goods to the buyer without giving a reason. The User has no right to unilaterally terminate the Agreement:
- if the service has been fully performed and the performance has started with his explicit prior consent, and with his confirmation that he is aware of the fact that he will lose the right to unilaterally terminate the Contract if the service is fully performed,
- if the subject of the Contract is goods which, due to their nature, are inseparably mixed with other things after delivery.
3. In order for the Beneficiary to exercise the right to unilaterally terminate the Agreement, it must notify the Macedonian delicacies of its decision to unilaterally terminate the Agreement before the deadline.
4. To terminate the contract, it is enough to send an email with the account number to: maka@makedonske-delicije.com
5. If the user unilaterally terminates the Agreement, he will be refunded the money received from him, including delivery costs, without delay, and no later than 14 (fourteen) days from the date when the Macedonian delicacies receive the user's decision to unilaterally terminate the Agreement. , unless the customer has chosen another type of delivery, which is not the cheapest standard delivery offered. The refund will be made in the same way as the user made the payment. In the event that the user agrees in another way to refund the amount paid, he does not bear any costs in relation to the refund. Refunds Macedonian delicacies can be made only after the goods are returned or after proof is provided that the goods have been sent back.
6. The user is obliged to deliver the goods or send them to the address Maka APRICUS d.o.o., I. Kozari put III. Section 5, 10000 Zagreb without undue delay, and in any case no later than 14 (fourteen) days from the day when he sent his decision on the unilateral termination of the Agreement to the Macedonian delicacies.
7. The direct costs of returning the goods must be borne by the user. Before terminating the Agreement, the User is asked to call the phone number +385 91 455 5549 or call maka@makedonske-delicije.com in order to be explained the procedure for returning the goods.
8. Pursuant to Article 77 (5) of the Consumer Protection Act, the consumer is liable for any impairment of the goods resulting from the handling of the goods, other than that which was necessary to determine the nature, characteristics and functionality of the goods.

Material defects for which the seller is responsible
1. The seller is liable for material defects of the goods she had at the time of the transfer of risk to the buyer, whether or not he knew it.
2. The seller is also liable for those material defects that occur after the transfer of risk to the buyer if they are the result of a cause that existed before.
3. Not liable for minor material defect.

Defects for which the seller is not responsible
1. The seller is not liable for defects if they were known to the buyer at the time of concluding the contract or could not remain unknown to him.
2. It is considered that those defects could not remain unknown to the buyer, which a caring person with average knowledge and experience of a person of the same occupation and profession as the customer could easily notice during the usual inspection of things.
3. The provision of paragraph 2 of this Article shall not apply to contracts concluded by a natural person as a buyer outside his economic or professional activity with a natural or legal person acting as a seller within the scope of his economic or professional activity (consumer contract).
4. But the seller is also liable for defects that the buyer could easily notice if he stated that the thing has no defects or that the thing has certain properties or characteristics.

Overview of things and visible shortcomings
1. The buyer is obliged to inspect the received thing in the usual way or give it for inspection, as soon as possible according to the regular course of things, and to inform the seller about visible defects within eight days, and in case of a trade contract without delay, otherwise he loses the right. it belongs to that basis.
2. When the inspection is carried out in the presence of both parties, the buyer is obliged to notify the seller of his remarks due to visible defects immediately, otherwise he loses the right that belongs to him on that basis.
3. If the buyer has shipped the item without transhipment, and the seller was aware or must have been aware of the possibility of such further shipment at the time of concluding the contract, the inspection of the item may be postponed until it arrives at the new destination, in which case the buyer shortcomings as soon as he was able to find out about them from his clients on a regular basis.
4. In consumer contracts, the consumer as a buyer is not obliged to inspect the item or give it for inspection, but is obliged to notify the seller of the existence of visible defects within one month from the date of discovery of the defect.

Hidden flaws
1. When, upon receipt of the item by the buyer, it is shown that the item has a defect that could not be detected by normal inspection when taking over the item, the buyer is obliged, under threat of loss of rights, to notify the seller within one month. revealed the defect, and in the case of a commercial contract - without delay.

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